Check List for Interview | Date of Vehicle Bring-in Year Month Date |
Customer’s name | Registration No. | Initial year of registration Year Month Date |
Vehicle model | Frame number |
Interviewer | Inspector | Engine type | Odometer reading |
Customer specified content • • • • |
Product information | Part No. | Manufacturer model number | Serial No. |
Software version*1 |
Connected device (example: iPod connected via USB cable) |
SUBARU STARLINK connection ID*1 | |
SUBARU STARLINK app version | |
Mobile phone | Mobile phone carrier (example: AT&T) |
Mobile phone model (example: Apple iPhone 6) |
Mobile phone OS version (example: software version information) |
Date when problem occurred | Year Month Date |
Conditions at event | Weather  Fine Cloudy Rainy Snowy Others ( )
|
Temperature °C (°F) |
How often Always (Check here if reproduced.) Once in the past Sometimes ( times a day / times a week / times a month) |
When | Example: It occurs about 30 minutes after driving. |
Occurrence condition 1 (In what situations did it occur-) | Fast Driving Rough Roads Parked Unknown Others |
Occurrence condition 2 (In what operations did it occur-) | ACC On Insert Disc Press Specific Button or Mode Press Specific Button or Mode Unknown Others |
Recovering condition (What helped the status return to normal-) | Recover on its own ACC Off and On Does not recover Others |
Occurrence location | Unknown Any Place Driving around open areas like in the country Driving around hills or mountains Driving around cities with large buildings Driving around residential areas or no large buildings Driving around areas with power |
Error message content (error message displayed) | |
Display trouble | Black screen White screen Blue screen Dim Vertical/horizontal noise (lines) Poor color tone Unclear Display corruption No picture Others |
Occurrence conditions (screen display related problems) | Navigation CD Radio External devices Others ( ) |
Operating problems | Display does not switch Display changes unexpectedly Response is dull/slow Does not respond to key entry Does not respond to steering switch entry Does not change to night mode screen Discs cannot be inserted or ejected Others |
Display/touch switch malfunction | Brightness / Contrast Discoloration No rear camera Partial Display Lines in screen No Audio Control Screen No Navi Map on Screen Others |
Voice recognition malfunction | Voice recognition is not ready Not recognize commands Others |
BEEP on operation entry | Present None |
Radio malfunction | AM: Station ( Hz) FM: Station ( Hz) SXM: Station ( channel) (only for North America) HD: Station ( channel) (only for North America) No Sound No / Poor Sound Noise / Static Sound cuts in / out Others |
SW color change at operation | Present None |
Audio malfunction | Does not sound Front ( R L) Rear ( R L) Others ( ) Operation related problems Cannot adjust volume level Cannot use tone control or adjust tone range Cannot record Sound skipping CD DVD Others ( ) • Specific mode/disc ( ) |
CD/USB/SD/iPod malfunction | Will not accept Will not eject (CD) Will not play Skips / Jump Chapter No Sound Noise / Static Sound cuts in / out Shows Error Others |
Fault in navigation system | Cursor or map rotating Wrong location of vehicle Cursor hopping during driving Map image incomplete No GPS marks displayed Incorrect time display Guide not initiated No route search Caution remains on navigation screen Unexpected return back to opening screen No Voice Guidance Guidance Volume too Low Will Not Read Data Will Not Update Destination / Route Problem Display Does Not Change (Frozen) Overall Navi Operation Slow No GPS reception Others |
Bluetooth Audio related malfunction | Will Not Pair Will Not Play No Sound Noise / Static Disconnect on its own Others |
Bluetooth handsfree related malfunction | Will Not Pair Cannot Hear (Receiver) Cannot Hear (Caller) Sounds Garbled Address Book Will Not Transfer Disconnect on its own |
SUBARU STARLINK malfunction | Bluetooth connection not established SUBARU STARLINK app disabled SUBARU STARLINK app disabled Communication gets out of service Pandora disabled MirrorLink disabled AHA disabled USB connection not established Others |
Check result | Reproductivity Reproduced Always Sometimes Cannot be reproduced Others |
Condition Cold Warm At starting Immediately after starting During warm-up At idling When start driving While driving At acceleration At deceleration When applying brake |
Basic diagnostic procedure procedure
Clear memory mode operation