Subaru Legacy BN/BS (2015-2019) Service Manual: Diagnostics with phenomenon list

Subaru Legacy BN/BS (2015-2019) Service Manual / Infotainment system (diagnostics) / Diagnostics with phenomenon list

1. AUDIO SYSTEM

Symptoms	Reference
Power will not turn ON.	Diagnostics with Phenomenon > INSPECTION
The screen freezes and does not accept any operation entry.	Diagnostics with Phenomenon > INSPECTION
The screen is blacked out, or the screen is not displayed.	Diagnostics with Phenomenon > INSPECTION
System is reset.	Diagnostics with Phenomenon > INSPECTION
CDs cannot be played back.	Diagnostics with Phenomenon > INSPECTION
Sound does not come out from the speaker.	Diagnostics with Phenomenon > INSPECTION
Bluetooth connection cannot be established.	Diagnostics with Phenomenon > INSPECTION
Bluetooth does not operate.	Diagnostics with Phenomenon > INSPECTION
Radio volume is low or interference noise occurs.	Diagnostics with Phenomenon > INSPECTION
Error message is displayed.	Diagnostics with Phenomenon > LIST
SUBARU STARLINK is faulty.	Diagnostics with Phenomenon > LIST

2. NAVIGATION SYSTEM

Symptoms	Reference
Power will not turn ON.	Diagnostics with Phenomenon > INSPECTION
The screen freezes and does not accept any operation entry.	Diagnostics with Phenomenon > INSPECTION
The screen is blacked out, or the screen is not displayed.	Diagnostics with Phenomenon > INSPECTION
System is reset.	Diagnostics with Phenomenon > INSPECTION
CDs cannot be played back.	Diagnostics with Phenomenon > INSPECTION
Sound does not come out from the speaker.	Diagnostics with Phenomenon > INSPECTION
Bluetooth connection cannot be established.	Diagnostics with Phenomenon > INSPECTION
Bluetooth does not operate.	Diagnostics with Phenomenon > INSPECTION
Radio volume is low or interference noise occurs.	Diagnostics with Phenomenon > INSPECTION
Wrong location of vehicle, or no GPS reception.	Diagnostics with Phenomenon > INSPECTION
Error message is displayed.	Diagnostics with Phenomenon > LIST
SUBARU STARLINK is faulty.	Diagnostics with Phenomenon > LIST

3. CHECK ABNORMALITY OF SUBARU STARLINK

Symptoms	Counter-measure
SUBARU STARLINK app was terminated.	Perform the procedures described on “Check connection between smartphone and unit”. Diagnostics with Phenomenon > INSPECTION
Smartphone was powered off while connecting via the SUBARU STARLINK.
Bluetooth connection stops while connecting via the SUBARU STARLINK.
Communication gets out of service while connecting via the SUBARU STARLINK.
Radio wave reception becomes worse while connecting via the SUBARU STARLINK.

NOTE:

Possible error messages with relation to the above symptoms. When the message below is displayed, perform inspection according to “Inspection when an error message is displayed (SUBARU STARLINK)”. Diagnostics with Phenomenon > LIST

Details of message

Please disconnect mobile device and install the STARLINK application on your mobile device and try again.

Bluetooth disconnected, please reconnect and try again.

Smartphone data connection is poor, please try to connect again.

4. INSPECTION WHEN AN ERROR MESSAGE IS DISPLAYED (SUBARU STARLINK)

No.	Inspection	Possible cause	Action 1	Action 2
1	Check internet connection of smartphone	Check that the Internet sites can be viewed with a web browser of the smartphone. NOTE: Make sure that the displayed contents are not from previously loaded screen (cache) and that new contents can be reloaded.	When connection to the Internet fails, confirm that connection can be established where the radio wave condition is good, and go to No. 2.	Check that the smartphone can perform communication.
2	Activate SUBARU STARLINK application for the smartphone	Activate the “SUBARU STARLINK” application for the smartphone.	Check that the SUBARU STARLINK application is activated, and go to No. 5.	If the SUBARU STARLINK application is not installed, go to No. 3 and 4.
3	Install the SUBARU STARLINK application (Android)	Search the SUBARU STARLINK on Google Play, and install the application.	After installation, go to No. 2.	When installation cannot be completed, check the setting of the smartphone. (Communication environment, account, etc.)
4	Install the SUBARU STARLINK application (iPhone)	Search the SUBARU STARLINK on APP Store, and install the app.	After installation, go to No. 2.	When installation cannot be completed, check the setting of the smartphone. (Communication environment, account, etc.)
5	Check connection to the SUBARU STARLINK server	Select “SETTING” tab from the SUBARU STARLINK application for the smartphone, and select “Press to check network status”.	When “The network connection is good” is displayed, go to No. 8.	For the case other than shown on the left, go to No. 6 or No. 7.
6		When “NETWORK PROBLEMS” is displayed.	Move to a location where the radio wave condition is good, and go to No. 5.	—
7		When “SERVER MAINTENANCE” is displayed.	Wait until the server maintenance completes, and go to No. 5.	—
8	Check the smartphone type	Check the phone type (iPhone or Android).	For iPhone, go to No. 12.	For Android, go to No. 10.
9	Check Bluetooth connection between smartphone — on-vehicle device	On the on-vehicle device, select [HOME]-[SETTINGS]-Bluetooth tab-“BT devices Connection”, and check that Bluetooth setting at the upper right is ON.	When the setting is OFF, switch to ON and go to No. 10.	When the setting is ON, switch to OFF once and to ON again, then go to No. 10.
10		From the Setting app for the smartphone, select Bluetooth and check that it is set to ON. (Note that procedures vary depending on a device.)	When the setting is OFF, switch to ON and go to No. 11.	When the setting is ON, switch to OFF once and to ON again, then go to No. 11.
11		Check that Bluetooth pairing is established between the smartphone and on-vehicle device. • The selected smartphone icon is displayed on the on-vehicle device. • The smartphone BT is connected to the on-vehicle device.	If the connection cannot be confirmed, go to No. 9.	—
12	Check USB connection between smartphone — on-vehicle device (with iPhone)	Check that the smartphone and on-vehicle device are connected via USB.	After connecting via USB, go to No. 13.	—
13	Check the SUBARU STARLINK initial screen	On the on-vehicle device, press down [APPS] - [SUBARU STARLINK], and check that the SUBARU STARLINK initial screen is displayed.	If the activation cannot be confirmed, go to 14.	—
14	Delete the SUBARU STARLINK connection information inside the on-vehicle device.	Clear the Browser cache on the on-vehicle device. (Select the tool tab from the SETTING menu, select Browser cache “Delete”, and select “OK”. Then, press [SETTINGS] from the APPS screen. From SETTING, select the Bluetooth-tab, and select BT Devices Connection. Select the “Trash can” icon of the registered device. Select “OK” on the confirmation pop-up screen.)	For Android, go to No. 15. For iPhone, go to No. 17.	—
15		Clear the Bluetooth connection information inside the on-vehicle device.	Go to No. 16.	—
16		Turn OFF the power supply of the on-vehicle device, and wait for 30 seconds or more before turning ON the power supply again.	Go to No. 17.	—
17	Delete the SUBARU STARLINK connection information inside the smartphone.	Delete data in the SUBARU STARLINK app. (Click the “SETTING” icon of the “SUBARU STARLINK” application. Then, press [CONFIG] from the APPS list screen. Select “Delete the SUBARU STARLINK application data” to delete the data in the application. Activate the Setting app for the smartphone. From SETTING, select the Bluetooth-tab, and select BT Devices Connection. Select the Bluetooth setting item. Select the connection information. Select the “Trash can” icon of the registered device. Select “Forget This Device” to delete the connection information.	Go to No. 18.	—
18		Delete the Bluetooth connection information.	Go to No. 19.	—
19		Turn OFF the power of the smartphone, then turn it ON again.	Go to No. 20.	—
20	Re-connect SUBARU STARLINK	Establish connection according to the SUBARU STARLINK connection procedure.	—	—

5. ERROR MESSAGE IS DISPLAYED

• 6.2-inch display

Mode	Message	Cause	Action
aha	Please reconnect your mobile device or restart the Aha app. Press VOLUME knob twice to retry, or press AUDIO/TUNE knob to exit.	Displayed when Aha Application needs to be rebooted.	Reboot Aha Application.
	Please login to Aha on your mobile device before accessing in the vehicle.	Displayed when selecting the Aha mode while being log-out.	Log in to Aha on the device that is disconnected from the on-vehicle device, re-connect this device to the on-vehicle device, and select the Aha mode.
	Please update to the latest version of the Aha app on your mobile device.	Displayed when Aha Application needs to be updated.	Update Aha Application.
	Please reconnect mobile device to continue using Aha.	Displayed when the smartphone is disconnected.	Recovers when the connection is established.
	Aha is temporarily unavailable. Please try again later.	Displayed when the connected network is invalid.	Recovers when connection is established again and the network is valid.
	Aha is temporarily unavailable. Please try again later.	When an error occurred during the Start session.	Recovers when the communication between the device and server is normalized.
Pandora	Please reconnect your mobile device or restart the Pandora App. Press VOLUME knob twice to retry, or press AUDIO/TUNE knob to exit.	Displayed when connection is not established, and when Pandora Application needs to be rebooted.	Reboot Pandora Application.
	No saved stations. Please create one on the Pandora mobile app. Press VOLUME knob twice to retry, or press AUDIO/TUNE knob to exit.	Displayed when no Station is set up with Pandora Application.	Recovers when at least one Station is set up on the device side.
	Pandora is temporarily unavailable. Please try again later.	Displayed when Pandora Server is under Maintenance.	Recovers when Maintenance of Pandora Server is completed and Server is resumed.
	Please update the Pandora app on your mobile device.	Displayed when Pandora Application needs to be updated.	Update Pandora Application.
	You have reached the maximum number of saved stations. Please delete a station before creating a new one.	Displayed when the number of Station has already reached the upper limit.	Displays for five seconds.
	Pandora is not available in the current region.	Displayed when connection to Pandora is attempted from outside of the U.S.	Re-connect from inside the U.S.
	Pandora user not logged in. Please login to Pandora on your mobile device. Press VOLUME knob twice to retry, or press AUDIO/TUNE knob to exit.	Displayed when selecting the Pandora mode while being log-out.	Log in and select the Pandora mode.
	Insufficient network connectivity to play Pandora. Waiting to regain connectivity.	Displayed when the connected network is invalid.	Re-connect with valid network.

• 7-inch display

Mode	Message	Cause	Action
aha	“Information acquisition error. (Information acquisition error.)”	When not able to get the requested information.	Please try again (Refresh etc.) later or reconnect it.
	“Poor wireless reception. (Poor wireless reception.)”	When a communication error has been detected.	Please try again in a better communications environment.
	“Entry not recognized. (Entry not recognized.)”	When an invalid operation has been executed.	Please try again (Refresh etc.) later or reconnect it.
	“The station list cannot be acquired. (The station list cannot be acquired.)”	When not able to get the station information.	Please try again (Refresh etc.) later or reconnect it.
	“The content cannot be acquired. (The content cannot be acquired.)”	• • When not able to get the content information. • • When not able to switch to the Top content when touching.	• Please try again (Refresh etc.) later or reconnect it. • Select the desired station again when the station list appears.
	“Action not available. (Action not available.)”	When content-specific operations such as “fast forward” or “reverse” are not available.	Please try again (Refresh etc.) later or reconnect it.
	“Failed. (Failed.)”	When data transmission failed when touching.	Please try again later.
	“aha communication error - Please check Owner's Manual. (aha communication error - Please check Owner's Manual.)”	• When invalid data is received from the aha application or there is no response. • When the connection to the aha application via Bluetooth is not available. • When the data reception from this unit is rejected.	Please try again (Refresh etc.) later or reconnect it. If it is still not improved, restart the aha application.
	“Please select the type of connection in “aha Settings”. (Please select the type of connection in “aha Settings”.)”	When aha radio setting is set to (USB) when the Android device is going to be paired via Bluetooth.	When you want to connect to the aha application with the Android device, select (Bluetooth) in the aha radio setting from the setting screen.
Pandora	“No stations have been added to your list. (No stations have been added to your list.)”	When no stations have been registered.	Please register stations.
	“Your ratings information was not saved. (Your ratings information was not saved.)”	When ratings information has not been updated to the Pandora server.	Please try again later.
	“Bookmark not saved. (Bookmark not saved.)”	When bookmark registration information has not been updated to the Pandora server.	Please try again later.
	“Pandora is not available at your current location. (Pandora is not available at your current location.)”	When Pandora is used in an area where it is not available.	Please try again at a different location.
	“The selected Pandora station is no longer available. (The selected Pandora station is no longer available.)”	When the selected station has been deleted, or has expired.	Please select another station.
	“Pandora Error. (Pandora Error.)”	When the Pandora server is undergoing maintenance, or another error has occurred.	Please try again later.

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