Subaru Legacy BN/BS (2015-2019) Service Manual: Check list for interview check

Subaru Legacy BN/BS (2015-2019) Service Manual / Telematics system (diagnostics) / Check list for interview check

1. CHECK LIST FOR INTERVIEW

• Inspect the following items regarding the vehicle’s state.

• Print out this page for interviewing customers.

Telematics Check List for Interview		Received Year Month Date
Customer’s name		Registration No.	Initial year of registration Year Month Date
		Vehicle model	Frame number
Interviewer ( )	Inspector ( )	Engine type ( )	Odometer reading ( )
Customer specified content • • •
Date when problem occurred	Year Month Date	Frequency of trouble occurrence	Always occurs Sometimes occurs ( times per day, times per month)
Conditions at event	Weather Fine Cloudy Rainy Snowy Others ( )
	Temperature °C (°F)
	How often Always Once before Sometimes ( times a day / times a week / times a month)
	When and how
Situations at event	In what situations did it occur- Fast Driving Rough Roads Parked Unknown Other
	In what operations did it occur- ACC On Press Icall Button or SOS Button Operating door lock function with mobile phone Operating door unlock function with mobile phone Operating horn and hazard function with mobile phone Operating own vehicle positioning function Unknown Other
Situations at restoration	What helped the status return to normal- Recover on its own ACC Off and On Does not recover Other
Location at event	Unknown Any Place Driving around open areas like in the country Driving around hills or mountains Driving around cities with large buildings Driving around residential areas or no large buildings Driving around areas with power lines Driving around rough roads or railway tracks
Error message	Error message displayed
Mobile phone	Mobile phone carrier (example: Docomo)
	Mobile phone model (example: Apple iPhone 6)
	Mobile phone OS version (software version information)
Telematics subscription status	Subscription (Year Month Date) Non-contract
LED illumination status Check List for Interview > CHECK	RED LED OFF ON Blink
	GREEN LED OFF ON Blink
Check result	Reproductivity
	Reproduced Always Sometimes Cannot be reproduced
	Condition
	Cold Warm At starting Immediately after starting During warm-up
	At idle When start driving While driving At acceleration At deceleration When applying brake
MSISDN No. of SIM	* Confirm on data monitor. Read Current Data
Diagnostic code

2. LED ILLUMINATION STATUS LIST

LED	Light OFF	Blink	Light ON
RED	Communication with the server and DCM are operating normally (communication failure with the STARLINK server. DTCs are not found within the vehicle unit.)	It is possible that communication with the server/DCM are malfunctioning.	It is possible that communication with the server/DCM are malfunctioning.
GREEN	—	Connection to the server is being attempted and in progress.	Communication status with the server is READY.
RED and GREEN	Telematics function is not activated.	Collation with the server is in progress.	Collation with the server failed. It is possible that the server/DCM are malfunctioning.

Basic diagnostic procedure procedure

STEPCHECKYESNO1.PERFORM CUSTOMER INTERVIEW.Using the Check List for Interview, ask the customer the condition of how the trouble occurred. Check List for Interview > CHECKDid you interview the custom ...

Clear memory mode operation

1. On «Start» display, select «Diagnosis».2. On «Vehicle selection» display, input the target vehicle information and select «Confirmed».3. On «Main Menu» display, select «Each System».4. ...

Other materials:

Caution
• Prior to starting work, pay special attention to the following:1. Always wear work clothes, a work cap, and protective shoes. Additionally, wear a helmet, protective goggles, etc. if necessary.2. Protect the vehicle using a seat cover, fender cover, etc.3. Prepare the service tools, clean cl ...